If you can no longer log in to your Betly account, there are several possible reasons:
- You have entered the wrong password three times. In this case, your account has been locked for your security. To reactivate it, please contact customer service.
- You have deactivated your account. Once you deactivate an account, you will not be able to create a new account. If you still have money in your account, contact customer service to retrieve it.
- You have exceeded your connection time limit. It is reset every day at midnight (CST).
If none of the above cases apply to you or if the problem persists, do not hesitate to contact customer service.