FAQ
Frequently Asked Questions
- I think my account has been hacked. What should I do?
- I want to close my account. What do I do?
- How do I change my email address?
- How do I change my personal details?
- I have moved. Do I need to notify you of my change of address?
- Who do I contact for assistance concerning my account?
- I have been asked to provide documents to authenticate my account. Can I send them securely?
- I have forgotten my username and password. How can I retrieve them?
- I forgot my PIN code. What should I do?
- I don’t want to receive promotional emails from Betly. How do I unsubscribe?
- I want to cancel my break. Is it possible?
- I am no longer able to log in to my account. Why?
- How long will it take to authenticate my account?
- How do I authenticate my account and why do I have to?
- I’m unable to register at Betly. What should I do?
- Do I have to pay to register at Betly?
- How old do I have to be to play at Betly?
- How do I register at Betly?
- Where can I bet on sports with Betly?
- Can I have several accounts at Betly?
- Do I have to register to bet at Betly?